Terms of Service

Last updated 2026-05-09 · version a1fe660309e5

1. Account holder is responsible

The person who signed in is responsible for everything uploaded under that account, including images uploaded by family members or shared devices using the same login. Don't share your account with anyone you wouldn't trust to be careful with the upload button.

2. No minors without parental consent

Hello Playdate is built for parents to make print booklets out of family photos. Anyone under 13 must use this service only with a parent or guardian who has accepted these terms on their behalf. Anyone 13–17 must have a parent's permission to use the service. By accepting, you represent you meet this requirement.

3. No abusive or illegal content

Don't upload anything that's illegal where you live or where the host operates, and don't upload content depicting child sexual abuse, non-consensual intimate imagery, gore, harassment, or material that glorifies real-world violence. Doing so will result in immediate account termination, retention of evidence per law, and reporting to the relevant authorities (NCMEC for CSAM, hosting partners for violations of their AUP). The hosting partner of this service may also take independent action.

4. We may remove content and accounts

We reserve the right to remove any content that violates these terms, suspend or delete any account, and refuse service for any reason. Reports of violations can be sent to [email protected].

5. Retention disclosure

Hello Playdate keeps your photos and creations rather than deleting them on a timer. Signed in, everything you make is kept for you to come back to, with no expiry. As a guest, your work is saved on this device under an anonymous ID, and you can claim it any time by creating an account.

A few operational exceptions apply to things that aren't your kept creations: unclaimed guest artifacts (work made without an account and never claimed) are swept after 7 days, and usage logs (counts of generations plus cost estimates, kept to run the service) are retained for 90 days. You can delete your own account, photos, and pages at any time — that's your choice, never something we do on a timer.

6. Image-generation processing

Image generation runs on OpenAI's image model, routed through Cloudflare AI Gateway. The relevant photo is sent (encoded inline in the request) to produce your outline, which is returned to us. Cloudflare meters the usage. By accepting these terms you also agree to those processors' terms and privacy policies as downstream handlers of those images. The cost is billed to us, not to you — there is no third-party generation account you need to bring or pay for.

7. No warranty

This service is provided as-is, without warranty of any kind. If you depend on a specific outline or PDF for any time-sensitive purpose, save a local copy.

8. Changes

These terms may be updated. Material changes will require you to re-accept on your next sign-in.

Questions or content reports: [email protected]